LÜN, Mongolia — I don't need to say what's absent from a Mongolian rest stop, but I will anyway. No McDonald's, no Sbarros, no chain restaurants selling foot-long sandwiches, no refillable Big Gulp glasses that hold more than a liter of soda and cost under a dollar, no windshield wiper fluid or premium grade gasoline, no friendly Mexicans who wave as they mop the filthy floors. This is not a place for swanky service - here, a rest stop is classy if it has a bathroom.
(Disclaimer: The following post contains some frank discussion of human bodily functions. If offended, please don't continue — but keep in mind Everyone Poops.)
There's no room for the picky eater on the wide open Mongolian transportation system. On our first day, we left Ulaanbaatar in the mid-morning and were off the pavement less than half an hour later. When the sun made it to the highest point in the sky, Bobby, our de-facto guide, turned around and posed a question.
"There is a place where we can have lunch. It may not be open. Should we stop?"
Our stomaches, rattled though they may be from our van's questionable shocks, demanded nourishment. And since we had not passed an eating establishment for hours, we could not be choosy. Fortunately, the small wooden house optimistically called a café was open, and we took seats at the largest of three tables inside.
Traditional Mongolian dishes were served, or more to the point, a traditional Mongolian dish. After having the group study the menu for five minutes, Bobby emerged from the kitchen to inform us that we would be eating mutton stew with a side of rice. We stopped by on New Year's Day, and were not surprisingly the only customers. That meant freshly prepared food, and we had to wait for the stout chef to cut every hunk of meat and simmer an appropriate amount of time. Mongolian wrestling, live from Ulaanbaatar, was the only distraction on the television. I watched for several minutes as two obese men attempted to force each other out of a ring. I now understand why many top sumo wrestlers are Mongolian.
The rumbling on the set caused a rumbling in my bowels. This was a bit unusual, as I believe my intestinal track has a sixth sense and intuitively knows when I'm entering a new territory. I normally have two, sometimes three days in unfamiliar ground before I need an outhouse. Out on the steppe, I got just six hours.
Asked about a bathroom, the chef pointed out the window towards nowhere. I walked outside, expecting to pop a squat in an open field, but instead I followed the specified plane and saw a small brown shed a couple of hundred meters in the distance. On closer inspection, the structure used the same primitive log cabin design as the restaurant, except here the boards seemed thrown together rather than carefully laid out. The latrine had three sides, an open entrance which meant relieving oneself while facing The Great Outdoors, and a low ceiling. Once inside, I surprisingly smelled no odor; the waste was frozen solid.
I did my business, and then looked down into the hole. In a hole that appeared eight feet deep, there was a long, thin pile of poo reaching six feet back toward the earth. It was the refuse of thousands of protein-rich meals, all ejected in the same alignment.
I did some quick mental math: at this rate, the latrine could be overflowing before spring. And then I had a new candidate for world's worst job: knocking down a frozen pile of feces in the bottom of a cesspit. What tool would be right for the job? A hoe, maybe a spade. Maybe that wouldn't be enough to cut through the solid matter. Perhaps an ax would be needed, or pots of boiling water to soften the mound.
I should be thankful. The latrine's three walls protected my nether regions from the biting winds, and there was no chance that any fecal matter would accidentally wind up on my shoes. Mongolia isn't the most developed country in the world, but they haven't let the shit overflow — yet.
Friday, January 11, 2008
Stinky Pile of Poo
Posted by
Shubashu
at
12:46 AM
Labels: customer service, fast food, illness, Mongolia, travelling food
Tuesday, December 04, 2007
Babushka With a Side of Fries
MOSCOW — I wanted my dozen or so meals here to be representative of the cuisines and tastes of the Russian Federation. As the capital and largest city, Moscow is in the best position to showcase Russian cooking as more than just smelly borscht. I wanted to go low, high, and find some tasty treats.
Me and my plans. The reality has been that I've been so busy running from one side of the metro station to the other reading Cyrillic and quizzing people on scholarships that food is an afterthought. Moscow on 800 rubles a day leaves no room in the budget for a splurge at a fancy, elitny restaurant. The only oligarchs I spotted on this visit were zooming by in their Black Bentleys as I stumbled around to the nearest subway station. Thankfully I've not gotten so lost in Moscow to run into a place where it's possible to eat out of a tent, although I hear that these "refugee restaurants" exist in some outer ring roads.
No, I've been sticking to meals on demand, and during the day that means blinki (a savory crepe) joints near museums and monuments, and at night, restaurants along the Arbat. I've made it twice to Mu-Mu, the canteen where I had an interesting meal with Helen, once to a Turkish place with a great Donner kebab, and another time to the ultimate Russian restaurant. Perhaps you've heard of it. It's called McDonald's.
I dine at the Golden Arches once in every country visit without apology. There's so much to learn about a culture by seeing how they've refined the ultimate American tradition to suit local conditions. The brutal Russian winter prevented me from visiting the most historically important McDonald's outlet – Pushkin Square – where thousands of Soviets camped out overnight on January 31, 1990, for their first taste of an American made meal. This massive facility, which seats 900 people at once, is a shrine to capitalism's arrival in Russia.
The Arbat outlet is little different. It has recently been remodeled, much like the one in Pushkin Square. The sleek steel counter tops and faux-mahogany wall panels resemble the bridge of the Enterprise more than my McDonald's down the street. There are 17 cash registers, all open during dinner hour visit.
Some McDonald's innovate with different cuisine offerings, spinach curry puffs in India and lobster rolls in Maine, but McDonald's Russia offers a straightforward American burger and fries. While the decor is fancy, it is standard-issue McDonald's Europe, and soon will be found in restaurants from Reykjavik to Istanbul. Uniquely Russian is the attention to the queue management and the flow of people. On entering the restaurant, an attractive young woman assigns diners to a line. On my visit, the line is quite long for a fast food restaurant, and it takes about 15 minutes before I get to the front.
(There's an even crazier feature to this restaurant, which I unfortunately did use: a walk-through window. I know some restaurants in cities have an ice-cream machine on the street, but this is a full-service, two-window affair that resembles the drive-through, except its for people wearing fur coats, not behind the wheel.)
I order, but get only my fries and then am sent to a stool near a window. There are few private tables at this McDonalds. The main door is at the middle of the restaurant, and besides the kitchen and line space the rest is reserved for four eating areas. Most parties mix together, pensioners and young couples, tourists and locals at the large tables and stools without backs. My situation does not seem to be unique: most people seem to be given only part of their meals and pointed to a certain table. I hate to draw an analogy too far, but it seems very centrally-planned. Why can't I sit where I want? Is the number of hamburgers deliberately kept low in order to control where people sit?
At least there's been no attempt to mess with the food. Or maybe there has. The fries are crispy and perfectly salted. The hamburger, when it arrives, seems bigger than normal, and has just the right amount of ketchup and mustard.
McDonald's has an incentive to get it right. As recently as eight years ago, the average Russian ate out just once a year. Thanks to rising oil prices, things are a little better now, but people don't eat out all that often. A meal at a restaurant is special, and McDonald's still counts as a special expierence. So there's extra attention put into the food – and where people sit.
Posted by
Shubashu
at
12:51 AM
Labels: fast food, older folks, poverty, restaurants, Trans-Siberian Rail Way
Monday, July 17, 2006
Mack'd
BELLE PLAINE, Kansas - The following is a letter that I sent to the McDonald's Corporation after a recent experience in Belle Plaine, Kansas. This is the first time in recent memory that I've been moved to send correspondence to a company, but I think this time warrants action.
Dear Sir or Madam:
I am writing to complain about a McDonald's off the Kansas Turnpike in the town of Belle Plaine. It is located inside a service station just off the northbound section of road. I stopped there on Sunday in the middle of a journey between Wichita and Oklahoma City, for a quick snack and to refuel.
I decided to grab a bite to eat at McDonald's, it being the only restaurant in the service provider and a normally reliable food option. There was a line, but it took less than two minutes for me to place an order. I decided to try your newest menu item -- the Chicken Snacker and a small order of fries. Your dollar menu is genius. I was on the fence about eating or just pushing down the road, but there is something tempting about the idea of only spending $1 on a bite to eat. But I didn't actually spend $1 -- I spent $3. That's not too far from an entire meal, for less food. Pretty damn clever.
But I didn't care, I just wanted my food. No one gave me my food, rather the person behind the counter placed my receipt on the counter and did nothing. The next person in line was helped. Occasionally, a young man of maybe 16 came over, looked at the receipts and went back in the kitchen. At first, he didn't bring any food, but then he started to fill orders. A hamburger to an eledry women, a series of values meals for a large family from Texas. The orders came and went, but mine did not arrive.
Time slipped by on the digital clock posted on the wall. I ordered at 12:47, soon it was 12:57, then 1:02. No explanation, no apologies. Just people sitting around, not giving me a chicken wrap. I asked the person where my food was, the response I got was: "it's not ready yet." Then, five minutes later, I was told, "You need to wait some more." Then some time later the food was thrust in my face with a dirty look.
I've been to McDonald's. I understand I'm not getting the best food in the world, or the most attentive service. But I don't expect people to be overtly rude, and I certainly want the food to fast, especially when I'm on the road.
I must say, the chicken snacker was quite good (much better than that Fàn-tastic Sandwich you have in Hong Kong). I write because there's something wrong with this McDonald's, they don't seem to be able to handle traffic the way every other McDonald's in the world does. I'm sure it's a training issue, and something that can be sorted out. I hope someday to revisit the Belle Plaine McDonald's and have a prompt, friendly delivery of a Chicken Snacker.
Thank you.
